FAQ 28: Why is my IATF CARA empty?

As provided in all the warnings in the short instructions and in the documentation IATF CARA is not a cloud based database. Data can only be savely stored in audit files using the save report function or in backups using the save all reports. Though we provide the comfort function that users can access the data the next day because it is saved in the browser cache the browser is not a save way to save data long term because it can not be controlled by IATF CARA. Resetting the browser cache will result in the deletion of IATF CARA data.

We are really sorry we can not restore any data, because it will not be send to any servers due to data privacy requirements. We will answer data question only with this FAQ. All information is provided in advanced and users a warned not to rely on the browser cache. Though our tests have proven that data will remain in the browser cache for years if it is not actively deleted or reset by a faulty update.

Please execute the following checks:

  1. Is your cache cleared on closing of the browser. Than follow this FAQ: https://infosysc.atlassian.net/wiki/spaces/CARA/pages/1065025537

  2. Are you using the same browser on the same device?

  3. If 1. was yes. You can restore data from the backup which is created on closing every 14 days if it is not cancelled by the user. Use “Load report/backup” and check your downloads folder for IATF CARA backups.

  4. If 1. is no and you are using a new device you need to backup your data on your old device an load it on the new device.

Please also check how you can set the backup interval reminder and load backups:https://infosysc.atlassian.net/wiki/spaces/CARA/pages/79527937.

The saving of data from a browser based application is limited by security settings of browsers and can not be changed.