...
Most e-mail programs and also cloud based web mailers will allow you to save the e-mail as a file. This will usually be a file ending in .eml or, in the case of Outlook, .msg.
Only Performance Complaint E-Mails generated by the iatfdatabase will be accepted. They follow a specific standard which the system checks for.
...
3. Load the e-mail into the performance complaint data field
...