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Please follow these steps:
1.
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As reason for the special audit
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, select one of the options containing “Performance complaint”
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After selecting a performance complaint as reason bellow below the selection a new section for attaching the performance complaint will appear
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Most e-mail programs and also cloud based web mailers will allow you to save the e-mail as a file. Which This will usually create be a file ending in .eml or, in the case of Outlook, .msg.
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3. Load the e-mail into the performance complaint data field
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After you have successfully loaded the performance complaint e-mail, you will see the the e-mail subject and all performance complaint attachments in the box. The performance complaint text will be set in audit detailsin inserted in the section “Audit details”.
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If you made a mistake you can use the trash can to delete the data.
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If you have a problem saving your e-mail you can also load the attachment(s) you have received in the performance complaint e-mail. If that attachment is not a pdf file, please save it as pdf before loading.
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After you have successfully loaded the attachment. You have to enter the performance complaint no and copy the full performance complaint text starting with ******************** into the text box in audit detailsthe section “Audit details”.
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