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Most e-mail programs and also cloud based web mailers will allow you to save the e-mail as a file. This will usually be a file ending in .eml or, in the case of Outlook, .msg.
Only Performance Complaint E-Mails generated by the iatfdatabase will be accepted. They follow a specific standard which the system checks for.
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3. Load the e-mail into the performance complaint data field
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If you have a problem saving your e-mail you can also load the attachment(s) you have received in the performance complaint e-mail. If that attachment is not a pdf file, please save it as pdf before loading.
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If you have no attachments and you need to save the performance complaint e-mail. You can open the mail and try to save it as pdf using “Save as” or you can go on print and use a pdf printer to print the e-mail into a pdf.
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After you have successfully loaded the attachment. You have to enter the performance complaint no and copy the full performance complaint text starting with ******************** into the text box in the section “Audit details”.
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