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If you are sure that your client provided you with the NCs which should be matched and they aren’t. The NC was removed and recreated after the NCs were send to the client. The resolution is to load Please follow these steps:
Load the original NCs you send to the client (NC management file you send to the client without any answers). This can be done by using the original NC Management file send to the client. When you use “Load report/backup” on that file IATF CARA will replace the NC Management report in the audit with the loaded one. (This recreates all NCs with the original ids which can be matched).
After this you can use the normal
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load process (Load client NC report) and the NCs can be matched.
If the NCs can be matched but the data is still empty
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