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At the bottom you will find two suggested solutions to fix your problem. The file is properly saved but these errors create confusion. If this solution is to complicated or does not work for you please contact your IT-Department. |
1. After clicking of the save report file an application is opened with an error message (i.e. Adober Acrobat Reader)
Chrome
In Chrome it is possible to define a default action for a file type. Apart from saving it is possible to define an “Always open files” action. This functionality will result in error message if the wrong program is defined or open the json/xml in the editor but not save the file in the regular downloads location.
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We have not found a similar functionality in other browsers if you have the same problem please contact the service desk.
2.The symbol in Windows shows a different application icon (i.e. Acrobat)
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Following these steps will help you to assign a different default application to the json file type which in turn will change the icon. In any case the json file is properly saved but it can cause some confusion as we are used to work with the icons and do not check the file type ending. |
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